After Investigation

At the end of 2013 after investigation, on the basis of summarizing historical experience has made some improvements, including adjusting the content of the customer satisfaction questionnaire, adjust the frequency of the questionnaire survey to the customer, from once a quarter in 2012 changed to twice a year, the survey questionnaire survey mainly by telephone and fax, the investigation of the user object is once upon a time two years enterprise customer data in the database, based on the principles of random sampling.

The survey of the product range includes ultrasonic food cutting equipment, ultrasonic rubber cutting equipment, ultrasonic extraction device, ultrasonic atomization equipment, ultrasonic welding equipment, basic covers our main products. According to the international general data analysis, marketing analysis to recycling effective questionnaire processing concluded that customer satisfaction CSI was 9.05 in 2013, the overall result satisfied.

Three most of the questions from the questionnaire, analysis of the data, the service quality, service channels, product quality score the highest; From the survey of satisfaction and satisfaction ranking, product quality is the highest, followed by the service satisfaction. Quality and service is the foundation of the company’s products, adhere to quality is the first work in the market to win the benefit, make the customers to our company product quality evaluation is higher; In after-sales service to get customer high praise, illustrate the after-sale service department in the aspect of internal management has achieved good results.

The customer’s trust and expectation is that we continue to improve, the improvement of customer satisfaction, is the result of the company all staff work together, and we continue to struggle direction, let us work together to contributed to the construction and development of the company.

About Cheersonic

Cheersonic manufactures the leading portioning equipment for bakeries producing fresh and frozen desserts. Since 1998 bakers have used Cheersonic machines to cut, slice and portion cheesecake, pie, layer cake, loaves, butter, cheese, pizza, sandwichs, and more. Cheersonic offers ultrasonic cutting solutions that support start-up bakeries and high production commercial facilities alike. Small standalone machines can be used in manual baking facilities and large inline robotic solutions aid in high speed production.

Cheersonic offers many ultrasonic slicing models, both inline and offline applications, with production speeds of 80 to 1,500 cakes or pies per hour.

Cheersonic’ latest offline introductions include ultrasonic cutting with or without divider inserts between each slice. This improves the quality of the cut and makes for a much better product presentation for the customer. In addition, robotic arm improves the speed, efficiency, and accuracy of the cutting process, producing professional looking products every time.

Chinese Website: Cheersonic Provides Professional Ultrasonic Cutting Solutions